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| CrowdStrike offers a $10 apology gift card to say sorry for outage |
CrowdStrike, the cybersecurity firm responsible for a global outage last week due to a faulty update, is offering a $10 Uber Eats gift card to its partners as a token of apology. Several recipients and sources have confirmed receiving the gift card, which CrowdStrike sent to acknowledge the inconvenience caused by the incident on July 19.
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In an email from Daniel Bernard, CrowdStrike’s chief business officer, the company expressed its regret and gratitude. “We understand the additional work this incident has caused and want to say thank you and apologize for the inconvenience,” the email stated. “To show our appreciation, your next coffee or late-night snack is on us!”
However, some recipients reported issues redeeming the gift card, receiving error messages indicating that the voucher had been canceled. TechCrunch also encountered a similar issue when checking the voucher, which was marked as invalid.
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| A screenshot of the email sent to partners by CrowdStrike after the July 19 incident. |
CrowdStrike has not yet commented on the situation. The outage, which began on Friday, affected around 8.5 million Windows devices, causing them to display the "blue screen of death." This disruption led to delays at major airports, halted surgeries in hospitals, and paralyzed numerous businesses globally.
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In response, CrowdStrike has been providing regular updates and apologies. CEO George Kurtz and Chief Security Officer Shawn Henry have both issued public statements. Kurtz emphasized the importance of customer trust and promised full transparency on the incident’s causes and preventive measures. Henry, reflecting on the situation, expressed deep regret over the loss of confidence and the impact of the incident on the company’s reputation.
For more information, visit CrowdStrike’s website or their LinkedIn page.
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